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Thank you for shopping at www.lakedistrictplacemats.co.uk. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Right to Cancel and Returns Timeframe
Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your items for any reason within 14 days of receiving them.
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Notification: You must notify us of your decision to cancel within 14 days of receiving your goods. You can do this by emailing us at [Insert Email Address].
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Returning the Items: Once you have notified us, you have a further 14 days to send the items back to us.
2. Condition of Returned Items
To be eligible for a full refund, your items must be returned to us in the same condition that you received them. They must be unused, free from damage, and in their original packaging. We reserve the right to make a deduction from your refund if the value of the goods has been reduced by unnecessary handling.
3. Faulty or Damaged Goods
We take great care in crafting and packaging our placemats, but if your order arrives damaged, faulty, or incorrect, please let us know as soon as possible.
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Under the Consumer Rights Act, you have a 30-day right to a full refund for faulty goods.
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Please contact us at [Insert Email Address] with your order number and a photograph of the damage or fault so we can arrange a replacement or full refund.
4. Custom or Personalised Orders
Please note that if any of your placemats were custom-made, personalised, or made to your specific specifications, they are exempt from the standard 14-day cancellation period and cannot be returned or refunded unless they arrive faulty or damaged.
5. Return Shipping Costs
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Standard Returns: If you are returning an item because you changed your mind, you will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Faulty Returns: If you are returning an item because it is faulty, damaged, or incorrect, we will cover the return shipping costs or arrange a pre-paid label for you.
6. Refunds Process
Once we receive your returned item and inspect its condition, we will send you an email to notify you that we have received it.
If your return is approved, we will process your refund immediately. The funds will automatically be applied to your original method of payment. Under UK regulations, you will receive your refund within 14 days of us receiving the returned goods (or 14 days from you providing proof that you sent them back).
7. Contact Us
If you have any questions about how to return your items, please contact us:
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Email: melaniemullen@yahoo.co.uk
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Lake District Placemats
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Cobblestones
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4 Meadocroft Cottages
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Bowness-on-Windermere
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Cumbria
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LA23 3JE